Refund policy
Return & Refund Policy
Due to health, safety, and food regulations, we cannot accept returns on opened or unopened food items. However, your satisfaction is extremely important to us!
Damaged or Defective Items
If your order arrives damaged, leaking, or broken during transit:
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Contact us within 7 days of delivery at jpigs.kitchen@gmail.com.
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Include your Order Number and 1–2 clear photos showing the damage to the package/bottle.
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Once verified, we will immediately send a free replacement bottle or issue a full refund for the item.
Incorrect or Missing Orders
If we made a mistake and sent you the wrong item or missed a bottle in your package, please email us right away with your order number. We will ship out the correct items at no additional cost to you.
Package Lost in Transit
If your tracking status shows "Delivered" but you haven't received your package, please verify your shipping address, check with neighbors, or contact your local post office. If USPS loses your package in transit before delivery, contact us and we will assist in opening a carrier claim or issuing a replacement.